Cancellation & Return Policy
At Boujelux, customer satisfaction is our priority. Please review our cancellation and return policy below.
Order Cancellation
- Orders can be cancelled within 12–24 hours of placing them.
- Once the order has been processed or shipped, it cannot be cancelled.
- To request a cancellation, please contact our support team as soon as possible.
Returns
- We accept returns within 7 days of delivery.
- Items must be unused, in original condition, and include all original packaging.
- Products showing signs of wear, damage, or alteration will not be accepted.
Non-Returnable Items
- Sale or discounted items may not be eligible for return (unless defective).
- Customized or special-order products cannot be returned.
Refunds
- Once your return is received and inspected, we will notify you of the approval status.
- Approved refunds will be processed within 3–5 business days to your original payment method.
Exchange Policy
- We only replace items if they are defective or damaged.
- If you need an exchange, contact us with proof (photos/videos) of the issue.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
Contact Us
If you have any questions about cancellations or returns, please reach out to our support team for assistance.
Cancellation & Return Policy
At Boujelux, customer satisfaction is our priority. Please review our cancellation and return policy below.
Order Cancellation
- Orders can be cancelled within 12–24 hours of placing them.
- Once the order has been processed or shipped, it cannot be cancelled.
- To request a cancellation, please contact our support team as soon as possible.
Returns
- We accept returns within 7 days of delivery.
- Items must be unused, in original condition, and include all original packaging.
- Products showing signs of wear, damage, or alteration will not be accepted.
Non-Returnable Items
- Sale or discounted items may not be eligible for return (unless defective).
- Customized or special-order products cannot be returned.
Refunds
- Once your return is received and inspected, we will notify you of the approval status.
- Approved refunds will be processed within 3–5 business days to your original payment method.
Exchange Policy
- We only replace items if they are defective or damaged.
- If you need an exchange, contact us with proof (photos/videos) of the issue.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
Contact Us
If you have any questions about cancellations or returns, please reach out to our support team for assistance.